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Analytics Framework & Business Context (ISSS601)

Course description

This course sets the stage by introducing the Unified Service Sector Process Framework as well as the Plan-Do-See-Act Framework for the data value chain. The Unified Service Sector process framework is used to represent and analyse a service enterprise in terms of 11 interlocking views. This is illustrated with case studies from healthcare, hospitality, retail, supply chain and others. The Plan-Do-See-Act Framework for the data value chain is used to organize and explain how data is generated...


Seminar Required

Graded, 1.0 Credit Units

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